Terms and Conditions
Welcome to The Gentle Dog Co. We’re so glad you’re here. These Terms of Service explain how we work and what you can expect when you book our services.
1. Our Services
The Gentle Dog Co. provides half day dog adventures, pet sitting, dog training, and related pet care services. All services are delivered with kindness, respect, and a force-free, positive reinforcement approach.
2. Our Training Philosophy
We believe dogs are always learning from their environment. We do not use fear, pain, or intimidation. Instead, we focus on helping dogs feel safe, confident, and understood in everyday life.
3. Bookings & Scheduling
Services are subject to availability and are confirmed once accepted by us. We reserve the right to decline or adjust bookings if we feel it is not in the best interest of the dog or team safety.
4. Client Responsibilities
Clients agree to provide accurate information about their dog’s health, behaviour, temperament, and any risks. Clients must ensure their dog is up to date with vaccinations, flea/worming prevention, and is safe to handle.
5. Payments
Payment terms will be agreed at the time of booking. Services may require upfront payment or invoicing. Late payments may result in suspension of services until resolved.
6. Cancellations & Changes
We kindly request reasonable notice for cancellations or changes. Fees may apply for late cancellations or last-minute changes, as this affects our team scheduling.
7. Safety & Care
We always prioritise the wellbeing and emotional safety of the dogs in our care. In the rare case of illness or emergency, we will seek veterinary attention immediately and contact the pet parent as soon as possible.
8. Limitation of Liability
While we take great care in all services provided, The Gentle Dog Co. cannot be held responsible for injuries, illness, loss, or damage unless caused by proven negligence.
9. Right to Refuse Service
We reserve the right to refuse or discontinue services if we believe it is unsafe, unsuitable, or not aligned with our care philosophy.
10. Agreement
By booking or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.